Return & Refund Policy
Return & Refund Policy
Last Updated: November 12, 2026
1. Introduction
Welcome to SINTON TECH LTD.
Thank you for shopping at our official online store, https://sintontech.net.
At SINTON TECH LTD, we are committed to providing a transparent and fair shopping experience for customers purchasing our mobile phone cases and related accessories.
We understand that customers may occasionally need to cancel an order, return a product, or request a refund.
This Return & Refund Policy explains our procedures for cancellations, returns, refunds, damaged or defective products, incorrect items, and other order-related concerns.
Our policy is intended to operate in accordance with applicable consumer protection legislation, including the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Nothing in this policy excludes, limits, or overrides any statutory consumer rights that cannot lawfully be restricted.
Please review this policy before making a purchase.
2. Our Return Policy
Customers may request a return in accordance with the conditions described in this policy and their applicable statutory rights.
For eligible online purchases by UK consumers, the statutory cancellation period generally ends 14 days after the day on which the customer, or a person nominated by the customer, receives the goods.
For orders containing multiple goods delivered separately, the cancellation period generally runs from receipt of the final item, subject to the applicable legal rules.
Customers may notify us of their decision to cancel by sending a clear statement to:
Email: payment@sintontech.net
Customers are not required to provide a reason when exercising an applicable statutory right to cancel.
Certain products may be subject to legally permitted exceptions, as explained below.
3. Eligibility for Returns
For returns made under an applicable statutory cancellation right, customers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics, and functioning.
For mobile phone cases, this may include reasonable inspection of the product and its compatibility with the intended smartphone model.
Customers should take reasonable care of products while they are in their possession.
Where handling goes beyond what is necessary to inspect the product, a deduction for diminished value may be permitted under applicable law.
We do not require products to be completely unused or in unopened original packaging as a condition of exercising statutory cancellation rights.
For voluntary returns outside statutory rights, any additional eligibility conditions will be communicated and agreed where applicable.
4. How to Request a Return
If you wish to return an item, please contact our customer service team.
Email: payment@sintontech.net
To help us process your request, please provide:
Your full name.
Your order number, if available.
The email address used when placing the order.
The product you wish to return.
A brief description of the request, if relevant.
If the product is faulty, damaged, or incorrect, photographs may help us understand the issue, although photographs are not an absolute condition for exercising statutory rights.
Once we receive your request, we will provide relevant return instructions.
Please do not send products to our published business address without first confirming the appropriate return shipping arrangements.
A customer may exercise a statutory cancellation right through a clear statement sent within the applicable cancellation period, even if our customer service team has not yet responded.
5. Return Shipping Address
The appropriate return destination will be communicated through our customer service process.
Our published business address is:
SINTON TECH LTD
2 Aylesbury Close
South Cerney
Cirencester
England
GL7 5WS
United Kingdom
This is our business contact address and should not automatically be treated as the designated return shipping address.
Customers should contact us at payment@sintontech.net to obtain the appropriate return instructions.
We will provide the necessary return destination information in accordance with applicable legal requirements.
6. Returning Goods After Cancellation
Where a customer exercises an applicable statutory cancellation right, the customer must generally send the goods back or hand them over without undue delay and no later than 14 days after informing us of the decision to cancel, unless we have offered to collect the goods.
The return deadline is met if the customer sends the goods before the 14-day period expires.
Customers are encouraged to retain proof of postage or other evidence of return.
The method of return should be suitable for the nature of the product and the instructions provided.
Any applicable return shipping costs will be handled in accordance with Section 7 of this policy and relevant consumer protection law.
7. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the applicable legal requirements.
7.1 Change-of-Mind Returns
For eligible change-of-mind returns under statutory cancellation rights, customers are responsible for the direct cost of returning the goods where that responsibility has been properly disclosed before the purchase.
If we have not provided the required pre-contract information about the customer’s responsibility for return costs, we will bear those costs where required by law.
7.2 Faulty, Damaged, or Incorrect Products
Where goods are faulty, misdescribed, damaged before delivery, or otherwise fail to meet applicable statutory requirements, customers will not be required to bear reasonable return costs that the law places on us.
We will provide appropriate instructions and arrange a lawful resolution.
7.3 Other Return Arrangements
Where we voluntarily agree to a return outside statutory rights, any applicable shipping arrangements will be communicated to the customer.
We will not impose undisclosed return charges contrary to applicable consumer law.
8. Refund Eligibility
Refunds may be available in circumstances including:
Valid exercise of a statutory cancellation right.
Receipt of faulty goods.
Receipt of products that do not match their description.
Receipt of incorrect items.
Non-delivery of goods in circumstances giving rise to a refund right.
Other circumstances where a refund is required by applicable law or agreed by us.
Refund eligibility and the appropriate remedy depend on the circumstances.
For faulty or misdescribed goods, consumers may have statutory rights to reject the goods, request repair or replacement, or obtain a price reduction or refund, subject to the relevant legal requirements.
Nothing in this policy limits those rights.
9. Refund Processing Time
We aim to process refunds promptly and in accordance with applicable legal deadlines.
Where a UK consumer validly cancels an eligible distance purchase, we will reimburse the payments due without undue delay.
If the goods have been delivered and are being returned, we may withhold reimbursement until we receive the goods back or the customer provides evidence of having sent them back, whichever occurs first, where permitted by law.
In such cases, reimbursement will be made no later than 14 days after the relevant event.
If goods have not been delivered, or where we have offered to collect them, the applicable statutory refund deadline will generally be 14 days after we are informed of the cancellation.
For other refunds, including refunds relating to faulty goods, the applicable statutory requirements and circumstances of the claim will determine the relevant timing.
Once a refund has been issued, the time required for the funds to appear in the customer’s account may depend on the bank or payment service provider.
10. Refund Method
Refunds will generally be made using the same payment method used for the original transaction, unless the customer expressly agrees otherwise.
Customers will not incur additional fees as a result of using the agreed refund method where prohibited by applicable law.
We do not require customers to provide full payment card numbers or card security codes by email to receive a refund.
If you have questions about a refund, please contact us at payment@sintontech.net.
11. Original Shipping Charges
SINTON TECH LTD offers free standard shipping to supported destinations worldwide, subject to checkout availability.
As no separate standard shipping fee is charged for eligible orders, there will ordinarily be no original standard shipping charge to reimburse.
If an optional paid delivery method is offered in the future, refunds of original delivery charges following a valid statutory cancellation will be handled in accordance with applicable law.
Where required, this includes reimbursement up to the cost of the least expensive standard delivery method offered.
12. Damaged or Defective Products
If you receive a product that is damaged, defective, or otherwise fails to meet applicable statutory standards, please contact us.
Email: payment@sintontech.net
Please provide your order number and a description of the issue.
Photographs may be helpful but are not mandatory in every case.
Under the UK Consumer Rights Act 2015, consumers may have a short-term right to reject faulty goods within 30 days, subject to the statutory conditions.
After that period, other remedies may apply, including repair, replacement, price reduction, or final rejection, depending on the circumstances.
Where a refund is required following a valid short-term rejection, the applicable statutory refund deadline will be observed.
We will not require customers to accept store credit instead of a refund where a monetary refund is required by law.
13. Incorrect Items
If you receive a product different from the item ordered, please contact us as soon as reasonably possible.
Include your order number and details of the incorrect product.
We will review the issue and provide an appropriate remedy, which may include supplying the correct product or arranging a refund.
Customers will not be responsible for reasonable return shipping costs where the incorrect item was supplied due to our error and applicable law places those costs on us.
14. Missing Items
If an item is missing from your order, please contact our customer service team.
Provide your order number and identify the missing product.
We will review the order information and any available shipment details.
Where an item has not been supplied as required under the purchase contract, we will arrange an appropriate resolution in accordance with applicable law.
15. Exchanges
If you would like to exchange a phone case for a different model, color, or design, please contact us.
Exchange availability depends on the requested product, stock availability, order circumstances, and applicable legal requirements.
Where a voluntary exchange is not available, customers may still exercise any applicable statutory cancellation or other consumer rights.
For faulty or misdescribed goods, statutory remedies remain available regardless of our voluntary exchange arrangements.
16. Incorrect Product Selection
Customers should carefully review smartphone compatibility information before placing an order.
If you order a case for the wrong phone model, you may still have a statutory right to cancel an eligible online purchase within the applicable cancellation period.
A mistake in selecting a product does not automatically remove statutory cancellation rights.
Where a product has been customized or personalized to the customer’s specifications, a legal exception may apply in appropriate circumstances.
Please contact us if you need assistance with a compatibility-related return.
17. Personalized or Customized Products
Certain goods made to a customer’s specifications or clearly personalized may be exempt from the statutory change-of-mind cancellation right.
Any such exception applies only where the relevant legal conditions are satisfied.
The exception does not remove statutory rights relating to faulty, misdescribed, or non-conforming goods.
Where personalized products are offered, relevant cancellation information should be provided before the customer places an order.
18. Non-Returnable Items and Legal Exceptions
Some products may fall within specific legal exceptions to statutory cancellation rights.
Any exception will be applied only where permitted by applicable law.
For example, certain goods made to the customer’s specifications or clearly personalized may be excluded from the ordinary change-of-mind cancellation right.
We will not treat an ordinary phone case as non-returnable merely because its packaging has been opened.
Statutory rights relating to faulty or misdescribed products remain unaffected.
19. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us promptly.
Email: payment@sintontech.net
We will review the request according to the order’s processing status.
Where the customer has a statutory right to cancel, that right may be exercised in accordance with applicable law even if the order is being processed.
If a valid cancellation occurs before dispatch, we will arrange the applicable refund within the required legal timeframe.
20. Delayed or Undelivered Orders
Our standard shipping arrangements are:
Order Processing: 1–3 business days.
Estimated Shipping Transit: 7–15 business days.
Estimated Total Delivery: 8–18 business days.
These are estimated periods rather than unconditional delivery guarantees.
If your order is significantly delayed or has not been delivered, please contact us at payment@sintontech.net.
We will review the circumstances and available shipment information.
Where applicable UK consumer law gives a customer the right to require delivery within an additional appropriate period or cancel due to non-delivery, those rights remain unaffected.
If a refund is required because goods have not been delivered in accordance with applicable law, we will provide the appropriate reimbursement.
21. Lost Packages
If a shipment is lost before the risk of loss has legally passed to the customer, SINTON TECH LTD remains responsible in accordance with applicable consumer law.
Customers should contact us with their order number and relevant delivery details.
We may investigate the shipment with the delivery provider.
Where the goods cannot be delivered, we will provide an appropriate legal remedy, which may include a replacement or refund depending on the circumstances.
22. Refunds for Promotional or Discounted Products
Products purchased using a promotional offer or discount remain subject to applicable statutory consumer rights.
Where a refund is due, the refundable amount will generally reflect the amount actually paid for the relevant goods, subject to applicable law and the circumstances of the transaction.
Promotional pricing does not remove statutory rights concerning faulty, misdescribed, or non-conforming goods.
Any special promotional conditions will be disclosed where applicable and must comply with relevant consumer protection legislation.
23. Payment Disputes
If you believe a payment has been processed incorrectly or you have a concern about a transaction, please contact us.
Email: payment@sintontech.net
Please provide your order number and a description of the issue.
We will review the available transaction information and seek an appropriate resolution.
Nothing in this policy prevents customers from exercising lawful rights through their bank, card issuer, payment provider, or other applicable dispute resolution process.
24. International Returns
SINTON TECH LTD offers shipping to supported destinations worldwide.
Customers outside the United Kingdom may contact us to request a return or refund.
The applicable return arrangements and legal rights may vary depending on the customer’s location and the circumstances of the purchase.
Where mandatory consumer protection laws apply in the customer’s country, those protections will not be excluded by this policy.
Customers should contact us for appropriate return instructions before sending goods internationally.
Any customs documentation or return shipping arrangements will be handled in accordance with applicable requirements.
25. Consumer Rights
Nothing in this Return & Refund Policy excludes or limits rights that customers may have under applicable consumer protection laws.
For UK consumers, relevant legislation includes:
Consumer Rights Act 2015.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These laws may provide rights concerning product quality, product descriptions, cancellation of eligible distance purchases, delivery, and available remedies.
Customers may also have additional mandatory rights under the laws applicable to their country of residence.
Where any provision of this policy conflicts with mandatory consumer protection legislation, the applicable law will prevail.
26. Changes to This Policy
SINTON TECH LTD may update this Return & Refund Policy from time to time to reflect changes in business operations, customer service procedures, or applicable legal requirements.
Any revised policy will be published on this page with an updated “Last Updated” date.
Changes will not retrospectively remove contractual or statutory rights relating to existing purchases.
We encourage customers to review this policy before placing an order.
27. Contact Us
If you have questions about returns, refunds, exchanges, cancellations, or an existing order, please contact us.
SINTON TECH LTD
Business Address:
2 Aylesbury Close
South Cerney
Cirencester
England
GL7 5WS
United Kingdom
Customer Service Email: payment@sintontech.net
Telephone: +44 7309093512
Official Website: https://sintontech.net
For order-related inquiries, please include your order number and a description of your request.
We aim to review customer inquiries professionally and provide appropriate assistance.
Thank you for shopping with SINTON TECH LTD.
© 2026 SINTON TECH LTD. All Rights Reserved.
Last Updated: November 12, 2026